Privacy Policy

ChatRecept (“we”, “our”, “us”) operates a platform that provides AI-driven chat, communication, and related services.

We are committed to protecting personal data in accordance with applicable laws, including the Singapore Personal Data Protection Act 2012 (PDPA) and the EU General Data Protection Regulation (GDPR).

Email: privacy@chatrecept.chat

3.1 Information You Provide

• Name, email, phone number
• Account credentials
• Payment details (processed via third-party processors)
• Chat messages and uploaded content
• Customer support communications

3.2 Sensitive Personal Data

Due to the nature of chat interactions, you may voluntarily provide sensitive data, including:

• Financial information
• Health-related information
• Personal identifiers

Important: You should avoid submitting sensitive data unless necessary.

3.3 Automatically Collected Data

• IP address
• Device and browser information
• Usage logs and analytics
• Cookies and tracking data

We process personal data under the following lawful bases:

• Contractual necessity – to provide our services
• Legitimate interests – to improve, secure, and optimise our platform
• Consent – for marketing and certain data processing
• Legal obligation – compliance with applicable laws

We use your data to:

• Provide and operate ChatRecept services
• Process payments and manage subscriptions
• Deliver AI chat functionality
• Improve system performance and accuracy
• Provide customer support
• Detect fraud, abuse, or security incidents
• Comply with legal obligations

By using our platform:

• You acknowledge that chat inputs may be processed by AI systems
• Conversations may be stored, analysed, and used to improve services
• Data may be processed by third-party AI providers

We implement safeguards, but AI outputs are not guaranteed to be accurate or confidential.

We use third-party payment processors (e.g. Stripe or similar providers):

• Payment details are not stored by us
• Payment processors handle data in accordance with their own privacy policies
• We may store billing metadata (e.g. transaction IDs, subscription status)

We do not sell personal data.

We may share data with:

• Cloud hosting providers (e.g. Amazon Web Services, Google Cloud)
• Analytics providers
• Payment processors
• AI service providers
• Legal authorities when required

All vendors are subject to contractual data protection obligations.

Your data may be transferred outside Singapore, including:

• United States
• European Union
• Other jurisdictions where our vendors operate

We rely on safeguards such as:

• Standard Contractual Clauses (SCCs)
• Equivalent legal protections

We retain personal data:

• As long as your account is active
• As necessary for legal, tax, and regulatory compliance
• For legitimate business purposes (e.g. fraud prevention)

You may request deletion at any time (see Section 12).

We implement appropriate safeguards including:

• Encryption (in transit and at rest where applicable)
• Access controls
• Monitoring and logging

However, no system is completely secure.

Under GDPR (EU Users)

You have the right to:

• Access your data
• Rectify inaccurate data
• Erase data (“right to be forgotten”)
• Restrict processing
• Data portability
• Object to processing

Under PDPA (Singapore Users)

You have the right to:

• Access personal data
• Correct inaccuracies
• Withdraw consent

To exercise your rights: privacy@chatrecept.chat

We use cookies for:

• Authentication
• Analytics
• Performance optimisation

You can manage cookies via your browser settings.

Our services are not intended for individuals under 13 (or the applicable local legal age). We do not knowingly collect children's data.

In the event of a data breach:

• We will notify relevant authorities as required under PDPA/GDPR
• Affected users will be informed where legally required

Our website may contain links to third-party services. We are not responsible for their privacy practices.

We may update this Privacy Policy periodically. Changes will be posted with an updated effective date.

Data Protection Contact: privacy@chatrecept.chat